Actionable customer experience insights
We help you collect and unify customer feedback in one place
Customers share thoughts, desires, doubts, likes and dislikes 24/7. Tapping into their conversations and listening to their feedback is a great way for companies to learn about their brand, product and service experience and expectations. Listening to customers tells you what they think, what you should continue to do and what you should do differently.
Customers discuss and share their feedback on social media, blogs, feedback sites, retailer sites, call centers, and more. All touchpoints along the customer journey can be opportunities to learn from the voice of the customer.
As the number of sources and conversations can be significant, many companies find it challenging to connect and unify the different sources.
We help you identify where customers discuss your company and provide feedback and then collect and unify all of it in one place.
Collect and unify customer feedback in one place
Customers share thoughts, desires, doubts, likes and dislikes 24/7. Tapping into their conversations and listening to their feedback is a great way for companies to learn about their brand, product and service experience and expectations. Listening to customers tells you what they think, what you should continue to do and what you should do differently.
Customers discuss and share their feedback on social media, blogs, feedback sites, retailer sites, call centers, and more. All touchpoints along the customer journey can be opportunities to learn from the voice of the customer.
As the number of sources and conversations can be significant, many companies find it challenging to connect and unify the different sources.
We help you identify where customers discuss your company and provide feedback and then collect and unify all of it in one place.
Identify the relevant themes, topics, and customer sentiment
Your brand, products, and services receive frequent feedback and it would take a lot of effort to read, categorize, and prioritize all manually.
Thanks to our AI-enabled NLP platform, we are able to process thousands of customer discussions and reviews quickly, and identify the most discussed themes and topics, as well as the customers’ sentiment.
Themes, topics, and sentiments tell you what needs to be addressed and what keeps customers coming back.
We identify the relevant themes, topics, and customer sentiment
Your brand, products, and services receive frequent feedback and it would take a lot of effort to read, categorize, and prioritize all manually.
Thanks to our AI-enabled NLP platform, we are able to process thousands of customer discussions and reviews quickly, and identify the most discussed themes and topics, as well as the customers’ sentiment.
Themes, topics, and sentiments tell you what needs to be addressed and what keeps customers coming back.
We provide you with powerful visualization and exploration tools
Dashboards and data exploration provide powerful functionality to interpret data from different angles and at different levels. They help you understand the market, competition, current performance, and how to improve products, services, and communication.
Out of the box, we provide insightful dashboards and analysis tools that help you achieve all of the above.
We can also customize the visualization and exploration tools to perfectly reflect your company’s strategic objectives, KPIs, processes and organization.
Powerful visualization and exploration tools
Dashboards and data exploration provide powerful functionality to interpret data from different angles and at different levels. They help you understand the market, competition, current performance, and how to improve products, services, and communication.
Out of the box, we provide insightful dashboards and analysis tools that help you achieve all of the above.
We can also customize the visualization and exploration tools to perfectly reflect your company’s strategic objectives, KPIs, processes and organization.
We help you define and implement your strategy
Our approach allows you to understand the market, the competitive landscape, your own position, and the most important topics to address.
A shared understanding of the facts is a great base to define shared objectives, priorities, KPIs, and actions plans.
We can help you define your strategy and by implementing dashboards and analysis tools. We know that adoption is important for a good return on your investment
Want to learn more or discuss your project?
Define and implement strategy
Our approach allows you to understand the market, the competitive landscape, your own position, and the most important topics to address.
A shared understanding of the facts is a great base to define shared objectives, priorities, KPIs, and actions plans.
We can help you define your strategy and by implementing dashboards and analysis tools. We know that adoption is important for a good return on your investment.
Want to learn more or discuss your project?