Learn from the voice of the customer for better brand, product and service experiences
Customer discussions and feedback offer a wealth of potential insights to improve customer brand, product, and service experience.
Companies often find it challenging to unify and tap into customer discussions scattered across the internet. Companies also find it often challenging to process and make sense of the thousands of individual comments and reviews.
Our solution connects to your data sources, unifies discussions and feedback in one location and then processes the it all with AI to add structure and sentiment. Thanks to powerful visualization tools, you get actionable insights independent of whether you work in CX, branding, marketing, quality control, product management, or intelligence.
Learn from the voice of the customer for better brand, product and service experiences
Customer discussions and feedback offer a wealth of potential insights to improve customer brand, product, and service experience.
Companies often find it challenging to unify and tap into customer discussions scattered across the internet. Companies also find it often challenging to process and make sense of the thousands of individual comments and reviews.
Our solution connects to your data sources, unifies discussions and feedback in one location and then processes it all with AI to add structure and sentiment. Thanks to powerful visualization tools, you get actionable insights independent of whether you work in CX, branding, marketing, quality control, product management, or intelligence.
Develop CX strategies and measure success
Companies that deliver a positive customer experience generate brand preference, loyalty, and eventually brand advocacy.
As CX manager you want to be in the know about what contributes to a positive experience and what aspects of the customer journey need to be addressed. You want to have all the relevant insights available to define your CX strategies and measure performance.
Our solution allows you to connect the dots and unify customer discussions and feedback in one place, get effortless to important insights using powerful visualization tools, set targets and follow up on progress.
Develop CX strategies and measure success
Companies that deliver a positive customer experience generate brand preference, loyalty, and eventually brand advocacy.
As CX manager you want to be in the know about what contributes to a positive experience and what aspects of the customer journey need to be addressed. You want to have all the relevant insights available to define your CX strategies and measure performance.
Our solution allows you to connect the dots and unify customer discussions and feedback in one place, get effortless to important insights using powerful visualization tools, set targets and follow up on progress.
Companies that deliver a positive customer experience generate brand preference, loyalty, and, eventually, brand advocacy.
As CX manager, you want to be in the know what contributes to a positive experience and what aspects of the customer journey need to be addressed. You want to have all the relevant insights available to define your CX strategies and measure performance.
Our solution allows you to unify customer discussions and feedback in one place, to get important insights using powerful data exploration tools, and to define your strategy and implementation plan.
Develop better, more relevant products
Customer conversations across social networks, feedback from reviews sites, and surveys are great sources for both product and quality managers.
Product managers will benefit from product trends, product feature feedback, understanding what features drive customer preference and the ability to benchmark products against competition to understand relative strengths and weaknesses.
Quality managers will be alerted about pain points and quality issues so these can be addressed as early as possible.
Our solution put both product and quality managers in the position to get valuable insights from the many thousands of reviews available from many different review sites and retailers.
Customer conversations across social networks, feedback from reviews sites, and surveys are great sources for both product and quality managers.
Product managers will benefit from product trends, product feedback, understanding what features drive customer preference, understanding of customer pain points, and the ability to benchmark products against competition to understand relative strengths and weaknesses.
Quality managers will be alerted about pain points and quality issues so these can be addressed as early as possible.
Our solution put both product and quality managers in the position to get valuable insights from the many thousands of reviews available from many different review sites and retailers.
Develop better, more relevant products
Develop market messages that resonate
Listen to how customers talk about a product and create a marketing message that better resonates with them.
Learn what the customers really care about the most and use that in your communication and campaigns.
Develop market messages that resonate
Listen to how customers talk about a product and create a marketing message that better resonates with them.
Learn what the customers really care about the most and use that in your communication and campaigns.
Our VoC INSIKT approach to actionable CX insights
Collect and unify customer feedback
Customers share thoughts, desires, doubts, likes and dislikes 24/7. Tapping into their conversations and listening to their feedback is a great way for companies to learn about their brand, product and service experience and expectations. Listening to customers tells you what they think, what you should continue to do and what you should do differently.
Customers discuss and share their feedback on social media, blogs, feedback sites, retailer sites, call centers, and more. All touchpoints along the customer journey can be opportunities to learn from the voice of the customer.
As the number of sources and conversations can be significant, many companies find it challenging to connect and unify the different sources.
We help you identify where customers discuss your company and provide feedback and then collect and unify all of it in one place.
Collect and unify customer feedback
Customers share thoughts, desires, doubts, likes and dislikes 24/7. Tapping into their conversations and listening to their feedback is a great way for companies to learn about their brand, product and service experience and expectations. Listening to customers tells you what they think, what you should continue to do and what you should do differently.
Customers discuss and share their feedback on social media, blogs, feedback sites, retailer sites, call centers, and more. All touchpoints along the customer journey can be opportunities to learn from the voice of the customer.
As the number of sources and conversations can be significant, many companies find it challenging to connect and unify the different sources.
We help you identify where customers discuss your company and provide feedback and then collect and unify all of it in one place.
Your brand, products, and services receive frequent feedback and it would take a lot of effort to read, categorize, and prioritize all manually.
Thanks to our AI-enabled NLP platform, we are able to process thousands of customer discussions and reviews quickly, and identify the most discussed themes and topics, as well as the customers’ sentiment.
Themes, topics, and sentiments tell you what needs to be addressed and what keeps customers coming back.
Identify topics and customer sentiment
Identify topics and sentiment
Your brand, products, and services receive frequent feedback and it would take a lot of effort to read, categorize, and prioritize all manually.
Thanks to our AI-enabled NLP platform, we are able to process thousands of customer discussions and reviews quickly, and identify the most discussed themes and topics, as well as the customers’ sentiment.
Themes, topics, and sentiments tell you what needs to be addressed and what keeps customers coming back.
Powerful visualization and exploration tools
Dashboards and data exploration provide powerful functionality to interpret data from different angles and at different levels. They help you understand the market, competition, current performance, and how to improve products, services, and communication.
Out of the box, we provide insightful dashboards and analysis tools that help you achieve all of the above.
We can also customize the visualization and exploration tools to perfectly reflect your company’s strategic objectives, KPIs, processes and organization.
Powerful visualization and exploration tools
Dashboards and data exploration provide powerful functionality to interpret data from different angles and at different levels. They help you understand the market, competition, current performance, and how to improve products, services, and communication.
Out of the box, we provide insightful dashboards and analysis tools that help you achieve all of the above.
We can also customize the visualization and exploration tools to perfectly reflect your company’s strategic objectives, KPIs, processes and organization.
Define and implement your strategy
Our approach allows you to understand the market, the competitive landscape, your own position, and the most important topics to address.
A shared understanding of the facts is a great base to define shared objectives, priorities, KPIs, and actions plans.
We can help you define your strategy and by implementing dashboards and analysis tools. We know that adoption is important for a good return on your investment
Our approach allows you to understand the market, the competitive landscape, your own position, and the most important topics to address.
A shared understanding of the facts is a great base to define shared objectives, priorities, KPIs, and actions plans.
We can help you define your strategy and by implementing dashboards and analysis tools. We know that adoption is important for a good return on your investment.